Accidents happen. That's what car insurance is for. You can file and track a car insurance claim with your phone, online or in person. Allstate is here for you 24/7.
- Call 1-800-ALLSTATE (1-800-255-7828) to file and track a car insurance claim over the phone.
- Use the Allstate Mobile App to start your claim and get help with the Accident Toolkit. You can also use it to track your claim from anywhere.
- Log in to My Account to file and track your auto insurance claim online.
- Locate your agent's office for assistance with your auto claim.
Understanding what to expect during the auto claims process can help you get back to normal quickly. Though car insurance claims can be more complicated, the steps below can help provide you with a basic idea of the process.
Repairing or replacing your auto glass is simple with Allstate. Call 1-800-626-4527 to get started or file your glass claim* online.
Learn more about auto glass claims
Your happiness is important to us. That's why Allstate created the Claim Satisfaction Guarantee. If you're not satisfied with your auto claim—for any reason—you'll receive a credit on your car insurance premium.
Learn more about Claim Satisfaction Guarantee
Once you've started the claims process, you'll likely need to get an estimate for the accident damage and get your car repaired. Allstate® claims adjusters will be there to walk you through every step.
Learn more about estimates & repairs
Unless you're in the insurance business, you probably have a few questions about the auto insurance claims process. Allstate's knowledgeable insurance professionals have answers to common queries.
See all auto claim FAQs
Even though you'll interact with the claims team, your agent can answer questions you have about the claims process. Before you file an auto insurance claim, your agent can help explain the different coverage on your policy to help you understand what's protected and to help you with filing a claim.