Car Insurance Claims 101

Filing And Tracking An Auto Insurance Claim Is Simple.

Accidents happen. That's what car insurance is for. You can file and track a car insurance claim with your phone, online or in person. Allstate is here for you 24/7.

  • Call 1-800-ALLSTATE (1-800-255-7828) to file and track a car insurance claim over the phone.
  • Use the Allstate Mobile App to start your claim and get help with the Accident Toolkit. You can also use it to track your claim from anywhere.
  • Log in to My Account to file and track your auto insurance claim online.
  • Locate your agent's office for assistance with your auto claim.

Your Guide To The Auto Claims Process.

Understanding what to expect during the auto claims process can help you get back to normal quickly. Though car insurance claims can be more complicated, the steps below can help provide you with a basic idea of the process.

Step 1: Filing a claim.

Once you file a claim, you'll get a claim number that will help you track your claim.

Auto claims step one.

Step 2: Investigate damages.

A professional may need to investigate the details of your loss in order to assess the damage, determine what needs to be repaired or replaced and provide you with an estimate.

Auto claims step two.

Step 3: Review estimate.

Once you've received an estimate of the damage, your claims adjuster will discuss your settlement based on your policy provisions, terms and coverage.

Auto claims step three.

Step 4: Repair your car.

After you receive an inspection and an estimate of damages, you can begin repairing your car.

Auto claims step four.

Step 5: Settle your claim.

Depending on your circumstance, Allstate may pay the repair shop directly, give you a settlement check at the time of inspection or send you a check in the mail after the estimate has been submitted and approved.

Auto claims step four.

Enjoy Convenient Auto Glass Claims.

Repairing or replacing your auto glass is simple with Allstate. Call 1-800-626-4527 to get started or file your glass claim* online.

Learn more about auto glass claims

You'll Be Happy With Your Auto Claim—Guaranteed.

Your happiness is important to us. That's why Allstate created the Claim Satisfaction Guarantee. If you're not satisfied with your auto claim—for any reason—you'll receive a credit on your car insurance premium.

Learn more about Claim Satisfaction Guarantee

After You File An Auto Insurance Claim.

Once you've started the claims process, you'll likely need to get an estimate for the accident damage and get your car repaired. Allstate® claims adjusters will be there to walk you through every step.

Learn more about estimates & repairs

Get Quick Answers To Your Auto Claim Questions.

Unless you're in the insurance business, you probably have a few questions about the auto insurance claims process. Allstate's knowledgeable insurance professionals have answers to common queries.

See all auto claim FAQs

Your Agent Can Help.

Even though you'll interact with the claims team, your agent can answer questions you have about the claims process. Before you file an auto insurance claim, your agent can help explain the different coverage on your policy to help you understand what's protected and to help you with filing a claim.

*By clicking the link above, you acknowledge you've read and understood the statements below. The link will redirect you to Allstate's partner Safelite Solutions, LLC.

Glass Claim Express is Allstate's exclusive national glass program administered by Safelite Solutions, LLC. To simplify the repair or replacement of your glass damage, Allstate has service agreements with Glass Claim Express, where arrangements can be made for repair or replacements at the glass shop of your choice. Glass Claim Express is operated by Safelite Solutions, LLC and is Allstate's authorized administrator. Should you carry the appropriate coverage, and if repairs or replacements are completed at an Allstate glass program participant, the workmanship is guaranteed countrywide. If you've already chosen a facility, Glass Claim Express will contact the shop to assist you in scheduling repair or replacement of the glass.

Subject to terms, conditions & availability for a limited time on standard auto policies & all TX auto policies. Premium credit varies based on vehicle involved & underlying policy term. In VT, this feature is called the Claim Satisfaction Commitment. Allstate Property and Casualty Insurance Co. & Allstate Fire and Casualty Insurance Co. & their affiliates: Northbrook, IL. ©2015 Allstate Insurance Co. Additional terms and conditions

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