About this Report
Our Reporting Framework
How corporations like Allstate affect the world at large matters to an increasing number of customers, shareholders, employees and others in the broader community. It's important that businesses report shortcomings as well as successes, and that readers can compare results across different companies and countries.
Allstate has published an annual social responsibility report since 2003 and this is our second year using the Global Reporting Initiative (GRI) framework for reporting. GRI is a set of global guidelines to standardize social responsibility report content and allow for comparisons between different organizations. The guidelines are continually refined and improved to give companies a more effective framework for organizing content. The guidelines also suggest goals and priorities for the continuing development of our programs.
Please send correspondence, comments and questions regarding this report to:
SocialResponsibilityFeedback@allstate.com
Report Profile
The reporting period for this report is the 2010 calendar year. We typically focus on the previous calendar year's activities, and our report is normally released in mid-year of the following year, shortly after our Annual Report. This allows us to effectively link the content of the two reports.
GRI is detailed and complex, and therefore a more time-consuming reporting process. This year's report is published in an online-only format, allowing us to be environmentally responsible and providing a platform that can be updated more frequently.
There were no significant restatements with relevance for GRI reporting from prior year. Additionally, no significant changes were made in regards to scope or boundary of the report.
Report Content
What we cover in the report is based largely on GRI guidelines, as well as what stakeholders have told us what they would like to know about. These groups include customers, employees, agency owners, investors, opinion leaders, policy makers, community groups, non-governmental and activist organizations, and the staff at organizations that regulate our business and operations.
Both CERES and Business for Social Responsibility conducted a thorough review of our 2009 report and feedback from these organizations was used to build upon information from last year. We also benefited from expert external perspectives in framing our report content from outside consultants.
For the first year, we have also included specific goals and key performance indicators with which to measure our success in key areas of social responsibility.
Report Quality
Allstate wants this to be an open, informative document. One that reports both favorable and unfavorable results across a range of issues related to our activities. One that focuses not just on our accomplishments, but on our aspirations. We are proud of our efforts to date, and of the recognition we've received. But we know we have room for improvement.
Allstate has recorded the statistics used in this report for different lengths of time. Some measures, such as diversity, have been reported for years. Others, such as our carbon footprint and economic impact, are fairly new measures. Thus, our ability to compare data and communicate progress varies. Allstate will continue to improve our data collection and reporting processes in future years.
A number of internal Allstate teams have verified the data and statements made in this report for accuracy and reliability. This includes representatives from Human Resources, Investments, Risk Management, Tax, Administration and Real Estate, Sourcing and Procurement Solutions, Finance, Legal, Accounting and our Public Social Responsibility team.
Report Boundary
The report does not cover the facilities, operations and employees of our exclusive insurance agencies or the independent insurance agencies who sell Allstate products, unless otherwise noted.
Reporting boundaries in other areas differ by content.
- Climate Change: Reporting covers Allstate and subsidiary owned and leased facilities and operations in the United States, Canada and the United Kingdom.
- Energy: Reporting covers Allstate and subsidiary owned facilities and operations in the United States and Canada.
- People: Reporting covers the employees (and temporary workers) of Allstate. The employees of exclusive agencies, independent agencies and partners are not covered except when specifically noted in the report.
- Products and Investments: Reporting covers all of our products, financial services and investments during calendar year 2010.
Data Measurement Techniques
Information for this report was collected by individual departments within Allstate. Data was not verified by a third party. Allstate's departments collect, store and manage the data in their business systems. They track and verify these metrics. No significant changes were made in measurement from the previous reporting years.
External Assurance
Allstate has not established a policy regarding formal external review. While the content of this report is based on feedback from our internal and external stakeholders over the years, we did not engage a stakeholder group specifically for the development of the report.
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