Our Approach to Social Responsibility

Companies build trust by consistently keeping their promises, offering quality products and services, and by treating customers well. People have come to expect more. They believe businesses should help address needs in the community; deal fairly with employees and the public at large; be transparent in their business practices; and support efforts to solve key societal problems.

Because we believe these things too, and because trust is so important to us, we take social responsibility very seriously. It is a priority embodied in Allstate's Shared Vision, which commits the company to help "make our communities and our nation a better and safer place to live."

Creating value not just for customers and shareholders, but in the wider world as well, is a goal understood and acted on throughout the company.

It all begins at home, so we focus our social responsibility efforts and categorize our impact in three important ways:

• A commitment to responsible business practices - our responsibility to do what's right has changed how we do our work;
• A commitment to community involvement - investing our time, talent and resources in the communities where we live and work and taking seriously our responsibility to help our neighbors; and
• A commitment to social impact - investing resources, for the long-term, in sustainable change.

Beyond that, we focus on causes and communities that we believe can best benefit from our expertise, that reflect our values and where we think we can have the greatest impact. At all times, and in all places, we are committed to measurable and lasting results. Just as in our business, we hold ourselves accountable for success or failure, and we work to constantly improve our performance.