About this Report
Welcome to Allstate’s 10th Corporate Responsibility report. We are committed to reporting annually on our sustainability performance, including both our achievements and opportunities for improvement.
The content of this report is determined both by the GRI guidelines and through our understanding of stakeholder priorities and concerns. Our stakeholders include customers, employees, agency owners, investors, opinion leaders, policymakers and consumers. We also regularly receive feedback from and engage with a wide variety of community groups, non-governmental organizations (NGOs) and activist organizations, and staff members from organizations that regulate our business and operations.
Interactive Chart: Materiality Analysis Output
Influence on Business Success
Fuel-efficient andClick to learn more >
alternative-fuel fleets can
help reduce footprint.
Consideration of environmentalClick to learn more >
issues in procurement
of goods and services for
Efforts to reduce: water usage,Click to learn more >
company waste streams, paper
consumption, the environmental impact
of Allstate facilities; commit to purchase products from certified sustainably
managed sources, and ensure
responsible end-of-use treatment
of electronic products.
Aligning philanthropicClick to learn more >
efforts with a company’s
core competencies ensures
Efforts to promote and enableClick to learn more >
employee and agent activities
and investments in local
communities through donations,
volunteering and fundraising.
Efforts to provide resourcesClick to learn more >
that help customers
and consumers build
Promotion of preparednessClick to learn more >
through education and incen-
tives for customers’ use of
Efforts to provideClick to learn more >
resources that enable
affordable housing options
for those in need.
Proactivity in ensuring thatClick to learn more >
all levels of workforce reflect
and impact company’s
Efforts to measure andClick to learn more >
improve employee and agent
perceptions of Allstate as
a favorable company to
work for and with.
Efforts to provide a safeClick to learn more >
working environment and
mitigate risks and dangers.
Promotion of employees’Click to learn more >
rights to express, promote,
pursue and defend
Assurance of fairClick to learn more >
compensation and benefits
to all employees based on
Promotion of balanceClick to learn more >
with flexible work hours,
Efforts to use diverseClick to learn more >
suppliers reflective of the
company’s customer base,
Identification and regularClick to learn more >
engagement with key
stakeholder groups to
understand trends, priorities.
Efforts to transparentlyClick to learn more >
influence public policy in
ways aligned with business
Efforts to make financial andClick to learn more >
sustainability performances and
material risks and opportunities clear
and accessible, allowing managers,
investors and key stakeholder groups
to make informed decisions while
updating them about progress.
Policies and managementClick to learn more >
systems to support safe,
secure management of
Expectation of employeesClick to learn more >
to comply with company’s
ethical standards and ensure
understood by clients.
Efforts to provide performance-basedClick to learn more >
executive incentives, ensure a
diverse board of directors, senior
leader oversight and disclosures about
role of board, CEO evaluation, etc.
Efforts to gauge risk and reward ofClick to learn more >
enterprise portfolio opportunities such
as climate change and to ensure critical
business functions are available to
customers, suppliers and others.
Efforts to ensure thatClick to learn more >
Allstate’s investment approach considers environmental,
social and governance risks
Expansion of access toClick to learn more >
insurance in communities
and areas currently
Encouragement of sustainableClick to learn more >
lifestyles by providing financial
incentives and education
This year, to sharpen our reporting focus and to help guide future strategy, we undertook a sustainability materiality analysis. This analysis allowed us to take a close and considered look at the issues that are of the highest concern to our stakeholders and that could significantly affect our ability to execute our business strategy. In effect, the materiality analysis highlights areas both of opportunity and risk to help us refine our overall strategic reporting approach and improve performance.
Working with Business for Social Responsibility (BSR), a leading corporate responsibility consultancy and research firm, we began our analysis by evaluating stakeholder concerns. We reviewed stakeholder input gathered directly through interviews with agency owners, investors, suppliers, customers, policymakers and NGOs, as well as through indirect materials such as ranking surveys, trade reports and other materials. These interviews helped us to better understand stakeholder priorities and concerns related to a range of issues. We also conducted internal surveys and discussions, interviewing business leaders of key functions including Human Resources, Enterprise and Risk Management, Sourcing and Procurement, Corporate Relations and Law and Regulation in order to clearly identify how environmental and social issues were increasingly interconnected with business objectives. This information was then brought together in a leadership workshop to refine the resulting matrix and discuss implications for our sustainability reporting and for our strategy.
As a result of this materiality analysis, we increased reporting in some areas and added a few entirely new sections. For example, we increased our reporting on our efforts related to natural catastrophe preparedness, since this issue has a significant impact on our business and is clearly a priority for our customers and the communities we serve. Our sustainability materiality analysis indicated data privacy is an issue of rising importance and as a result we have expanded our reporting on how we protect data privacy and our customers’ key concerns. New report content on Corporate Involvement in Public Policy discloses information on Allstate Board oversight and contribution to governance, organizations and initiatives that we support; an overview of expenditures; and corporate contributions to candidates and political action committees (PACs).
In order to build sustainability materiality analysis into our business strategy on an ongoing basis, we will do a rapid review every year with a cross-functional business team. This team will be responsible for incorporating the changes into the business and stakeholder landscape.
Our Reporting Framework
This is our third year using the Global Reporting Initiative (GRI) framework for reporting. GRI is a set of global guidelines to standardize sustainability report content and allow for comparisons between different organizations. The guidelines are continually refined and improved to give companies a more effective framework for organizing content.
More information about our business is available in our Annual Report here. More information about our 2011 financial performance is available in our 8-K filed on May 2, 2012 (which includes the impacts of our January 1, 2012 adoption of new DAC accounting guidance on a retrospective basis) here.
Please send correspondence, comments and questions regarding this report to: SocialResponsibilityFeedback@allstate.com.
Report Period, Scope and Boundaries
This report was published in August 2012 and covers our sustainability performance for the 2011 fiscal year, which ran from January 1, 2011, to December 31, 2011.
Data in this report does not cover the facilities, operations and employees of our exclusive insurance agencies or the independent insurance agencies who sell Allstate products, unless otherwise noted.
This year, we are including expanded information on our operations in Canada and Northern Ireland, as well as online insurer Esurance, which we acquired in the fall of 2011. In the coming years, we will further integrate those operations into our data-collection and reporting processes.
Reporting boundaries in other areas differ by content.
Climate Change: Reporting covers Allstate and subsidiary-owned and leased facilities and operations in the United States, Canada and the United Kingdom.
Energy: Reporting covers Allstate and subsidiary-owned facilities and operations in the United States and Canada.
People: Reporting covers the employees (and temporary workers) of Allstate. The employees of exclusive agencies, independent agencies and partners are not covered except when specifically noted in the report.
Products and Investments: Reporting covers all of our products, financial services and investments during calendar year 2011.
Information for this report was collected by individual departments within Allstate that gather, store and manage the data in their business systems. Data was not verified by a third party, but the data and statements made have been confirmed by internal Allstate teams, including representatives from Human Resources, Investments, Risk Management, Tax, Administration and Real Estate, Sourcing and Procurement Solutions, Finance, Legal, Accounting and our Public Social Responsibility team. No significant changes were made in measurement from the previous reporting years.