Responding to Catastrophe

Allstate people instinctively respond quickly-and personally-when large-scale natural catastrophes occur and customers need us most. We pride ourselves on being among the first to arrive on location in the wake of a catastrophe, so we can start helping our customers restore and rebuild their lives.

Whether a major catastrophe or a household loss, how we perform for our customers in the most challenging conditions often define—for a lifetime—how our customers see and value Allstate. With each catastrophe or loss we continue to learn from our experience and further innovate for our customers.

During the Allstate claims process, multiple channels ensure efficient recovery from a loss and provide a sense of assurance when our customers need it most. We offer 24/7 claim reporting online and through 1-800-ALLSTATE. A local Allstate agency owner can also initiate the claim process and respond to questions, and is supported by nearly 17,000 highly trained Allstate claim employees. For auto claims, we offer 875 Allstate Drive-In Claim Centers throughout the United States. Additionally, Allstate maintains a small fleet of Mobile Response Units, which allows us to reach our customers and process claims in the immediate aftermath of a catastrophe, even in the hardest-hit areas.

For our own operations, Allstate maintains a robust business continuity plan, which we review and update regularly in order to minimize these risks. We have call centers and claims offices located throughout the country, and we have the ability to automatically reroute customers to unaffected offices.