Frequently Asked Questions
Payment and Billing
General Billing Questions
Paperless Billing
Automatic Payment Methods
What is the Allstate® Easy Pay Plan and how do I apply?
What is the Recurring Credit Card Pay Plan and how do I apply?
Paying Your Bill Online
Can I pay my bill online through my bank or online service provider?
Can I pay my bill with an online check?
Will I receive an online payment receipt?
Can I make one payment for multiple insurance policies?
Can I make multiple online payments for one insurance policy during a single billing period?
What should I do if I'm having trouble paying online and payment is due?
If I pay online, will my bill still be sent in the mail?
What about security while I am online within the Customer Care Center?
What are my payment methods?
For most insurance policy types, you can make a payment:
Online
You can pay your bill online through our Customer Care Center using:
- The Allstate® Easy Pay Plan: Convenient, automatic withdrawals from your checking or savings account
- The Recurring Credit Card Pay Plan: Automatically charges your credit or branded debit card
- An online check
- Credit or debit card: One time payment. Visa®, MasterCard®, Discover® and American Express® accepted
By Phone
Call the automated phone line at 1-800-901-1732 to pay your bill over the phone using:
- A check (Check by Phone)
- Your credit or debit card: Visa®, MasterCard®, Discover® and American Express® accepted
By Mail
You can send a check or money order. Refer to your bill for the mailing address.
For life insurance policies, you can pay by:
Can I bring my payment directly to my Agent or Personal Financial Representative?
Yes, you can drop it by your Allstate agent or Personal Financial Representative's office.
How much should I pay?
For most insurance policy types, you can pay any amount between the "Minimum Amount Due" and the "Pay In Full" amount, as indicated on your bill. For life insurance policies, you should pay the full amount due on your policy as indicated on your bill.
How can I find out when Allstate applied my payment to my insurance policy?
If you're registered with the Customer Care Center, for most policy types, you can check your account status online to find out when your last payment was applied. You can also contact your Allstate agent or call 1-800-ALLSTATE® (1-800-255-7828). It generally takes 24 to 48 hours for an online payment to be reflected on your policy. For debit and ATM transactions, the payment amount will be immediately deducted from your account.
How do I pay my bill using Check by Phone?
For most policy types, you can call the automated phone line at 1-800-901-1732 to make a payment with Check by Phone, 24 hours a day, 7 days a week. Have your check handy when you call.
What happens if I'm late with a payment or miss a payment?
By missing a payment or sending your payment late, you risk a lapse in coverage, cancellation or termination of your insurance policy.
What is the Pre-Authorized Method Payment and how can I enroll?
The Pre-Authorized Method Payment is for life insurance policies only. (For other policies, please read "What are my payment methods?" above) With this plan, your life insurance policy payment will be automatically deducted from your bank account. For Allstate Life policies, enroll by calling 1-800-366-1411 (in New York call 1-800-347-5433). For Lincoln Benefit Life policies, enroll by calling 1-800-525-9287 (Fixed Life) or 1-800-865-5237 (Variable Life). You can also contact your Allstate agent or Personal Financial Representative.
Who can I contact with additional questions about billing or payment methods?
For most policy types, please contact your Allstate agent or call 1-800-ALLSTATE® (1-800-255-7828) 24 hours a day, 7 days a week.
For information regarding your life or annuity policy, contact your Allstate agent or Personal Financial Representative or call one of the following numbers. For for Allstate Life and Annuity policies, call 1-800-366-1411 (in New York, call 1-800-347-5433). For Lincoln Benefit Life policies, call 1-800-525-9287 (Fixed Life) or 1-800-865-5237 (Variable Life).
What is Allstate® eBill and how do I enroll?
Allstate® eBill allows you to view your bills over the Internet in a PDF format, which is an electronic representation of the paper bill. Most auto and property policies are eligible for Allstate® eBill. However, life policies are not eligible. If your mortgage company pays your property insurance, you also cannot enroll in Allstate® eBill.
You can enroll in Allstate® eBill either via the "Enroll in Allstate® eBill" link from the Pay / View Bill section of the Customer Care Center or from your Online Profile. After you enroll in Allstate® eBill, the paper bill will no longer be sent to you via regular mail.
What happens after I enroll in Allstate® eBill?
Once your Allstate® eBill is processed, you will be sent a notification email with a link back to the Customer Care Center where you can view your bill. Please continue to pay all paper bills you are sent until the enrollment is processed.
Please note: Customers enrolled in the Allstate Easy Pay Plan or Recurring Credit Card Pay Plan who also receive an Allstate® eBill will no longer receive a schedule of withdrawals via U.S. mail. The schedule will only be available electronically. We will continue to send you an email to notify you when the schedule is available online.
What is MyCheckFree (SM)?
MyCheckFree (SM) is a personal online payment service offered through a third-party service, Checkfree (SM). MyCheckFree (SM) allows you to receive, view, pay and organize all your bills in one place.
Can I receive and pay my Allstate bill via MyCheckFree (SM)?
Yes. You can register to receive and pay your Allstate bill at www.MyCheckFree.com using your bank account. Your payment will be presented to your bank as a one-time electronic withdrawal.
Please note: If you are currently enrolled in MyCheckFree (SM) and you subsequently sign up for Allstate® eBill, you will automatically be removed from MyCheckFree (SM). You will receive your Allstate bill through eBill.
What is the Allstate® Easy Pay Plan and how do I apply?
The Allstate® Easy Pay Plan offers a convenient way to have your insurance payment automatically withdrawn from your checking or savings account. You can select your withdrawal date between the 1st and 28th of the month. There are no additional fees for this payment method and it has lower installment fees and certain policies may qualify for up to a 5% insurance premium discount.
The application is available online in the
Customer Care Center. You can also contact your
Allstate agent, call 1-800-ALLSTATE® (1-800-255-7828) or call the automated phone line at 1-800-901-1732 to apply.
What is the Recurring Credit Card Pay Plan and how do I apply?
The Recurring Credit Card Pay Plan is an easy way to have your insurance premiums automatically paid with your credit card. You select your own charge date between the 1st and 28th of the month.
The application is available online in the
Customer Care Center. You can also contact your
Allstate agent, call 1-800-ALLSTATE® (1-800-255-7828) or call the automated phone line at 1-800-901-1732 to apply.
Can I pay my bill online through my bank or online service provider?
Yes. Please make sure to provide your bank and online service provider your 13-digit account number (9-digit policy number and 4-digit effective date, without slashes, dashes or spaces). You'll also need to provide one of the following addresses:
For Allstate Life Policies:
Allstate P.O. Box 3579
Akron, OH 44309-3579
For Lincoln Benefit Life Policies:
Allstate
P.O. Box 3582
Akron, OH 44309-3582
For Lincoln Benefit Life Policies:
Allstate
P.O. Box 3582
Akron, OH 44309-3582
For All Other Policy Types:
Allstate
P.O. Box 3575
Akron, OH 44309-3575
Can I pay my bill with an online check?
For most insurance policy types, you can pay with your bank account through our Customer Care Center. Your payment will be presented to your bank as a one-time electronic withdrawal.
Will I receive an online payment receipt?
After making a payment request online, you will see a confirmation screen and a reference number. You will be asked if you want to receive a Receipt of Payment Request email at the time your payment is applied to your account, generally within 24-48 hours.
Can I make one payment for multiple insurance policies?
No. Policies are billed and need to be paid separately. When you pay your bill online or over the phone you receive a distinct reference number for your records. If you have a question about your payment, you may need this number.
Can I make multiple online payments for one insurance policy during a single billing period?
Yes. To avoid late payments or lapses in coverage, just make sure that the “Minimum Amount Due” has been paid by the Due Date on your bill.
What should I do if I'm having trouble paying online and payment is due?
Please contact your Allstate agent or call 1-800-ALLSTATE® (1-800-255-7828) to make a payment. Note: At this time, you cannot pay your life premium online.
If I pay online, will my bill still be sent in the mail?
Yes. As long as your policy has not been paid in full and you are not enrolled in Allstate® eBill or MyCheckFree (SM), you will continue to be sent a bill in the mail.
What about security while I am online within the Customer Care Center?
We use Secure Socket Layer (SSL) protocol, a secure server and security protocol, to safeguard the information you submit such as an online payment. Whenever you exit the Customer Care Center, you are automatically logged off, and you don't have to close your browser. If you forget to exit the site, you're automatically logged off after 20 minutes of inactivity. Help us protect your information by keeping your User ID and Password confidential, using a unique password and changing it often. You should avoid leaving your computer unattended while logged onto the Customer Care Center. After you've finished, exit the Customer Care Center to ensure that your information is not accessible if you leave your computer and your session has not been timed out.