Allstate Customer Care


Allstate - Pay Online - FAQ

Customer Care & My Account

Can I pay my bill online through my bank or online service provider?
Yes. Please make sure to provide your bank and/or online service provider your 13-digit account number (9-digit policy number and 4-digit effective date, without slashes, dashes or spaces). You'll also need to provide one of the following mailing addresses noted on your policy statements:

For Allstate Life Insurance Policies:
Allstate P.O. Box 3579
Akron, OH 44309-3579

For Lincoln Benefit Life Insurance Policies:
Allstate
P.O. Box 3582
Akron, OH 44309-3582

For Lincoln Benefit Life Insurance Policies:
Allstate
P.O. Box 3582
Akron, OH 44309-3582

For All Other Policy Types:
Allstate
P.O. Box 3575
Akron, OH 44309-3575
Can I pay my bill with an online check?
For most insurance policy types, you can pay with your bank account through My Account. Your payment will be noted in your bank account as a one-time electronic withdrawal.
Will I receive an online payment receipt?
Yes. After making a payment request online, you will see a confirmation screen and receive an email confirmation of your payment.
Can I make one payment for multiple insurance policies?
No. Policies are billed and need to be paid separately. When you pay your bill online or over the phone you receive a distinct reference number for your records. If you have a question about your payment, you may need this number.
Can I make multiple online payments for one insurance policy during a single billing period?
Yes. To avoid late payments or lapses in coverage, just make sure that the "Minimum Amount Due" has been paid by the Due Date on your bill.
What should I do if I'm having trouble paying online, and my payment is due?
Please contact your Allstate agent or call 1-800-ALLSTATE® (1-800-255-7828) to make a payment. (Note: At this time, you cannot pay your life insurance premium online.)
If I pay online, will my bill still be sent in the mail?
Yes. As long as your policy has not been paid in full, and you are not enrolled in Allstate® eBill or MyCheckFree (SM), you will continue to be sent a paper statement in the mail.
What about security while I am online within the My Account?
We use Secure Socket Layer (SSL) protocol, a secure server and security protocol, to safeguard the information you submit such as an online payment.

If you forget to exit the site, you're automatically logged off after 30 minutes of inactivity. Help us protect your information by keeping your User ID and Password confidential, using a unique password and changing it often. You should avoid leaving your computer unattended while logged onto My Account. After you've finished any of your updates or payments, simply exit out of My Account. Should you need to conduct more updates or make payments, you can log back on - knowing that you've helped minimize the potential for security risks.

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