Allstate Customer Care

Allstate Billing FAQ and Phone Numbers

My Account - Payment and Billing

What are my payment methods?
For most insurance policy types, you can make a payment:
Online
  • The Allstate® Easy Pay Plan:
    Convenient, automatic withdrawals from your checking or savings account
  • The Recurring Credit Card Pay Plan:
    Automatically charges the credit or debit card you provide from our approved brand options.
  • An online eCheck
  • Credit or Debit Card - One-Time Payment:
    We accept Visa®, MasterCard®, Discover® and American Express®.
By Phone
Call the automated phone line at 1-800-901-1732 to pay your bill over the phone using:
  • A check (Check by Phone)
  • Your credit or debit card:
    Visa®, MasterCard®, Discover® and American Express® are accepted.
By Mail or in Person
You can send a check or money order to us by referring to the mailing address on your policy statement or dropping it by your local Allstate agent or Allstate personal financial representative's office.
For life insurance policies, you can pay by:
  • Pre-Authorized Payments:
    These are usually convenient, automatic deductions from your bank account. (For more information, please read "What is the Pre-Authorized Payment option, and how can I enroll?" below.)
  • Sending a check by mail to the mailing address on your statement.
How much should I pay?
For most insurance policy types, you can pay any amount between the "Minimum Amount Due" and the "Pay In Full" amount, as indicated on your bill. For life insurance policies, you should pay the full amount due on your policy as indicated on your bill.
How can I find out when Allstate applied my payment to my insurance policy?
For most policy types, you can check your account status online to find out when your last payment was applied. You can also contact your Allstate agent or simply call 1-800-ALLSTATE® (1-800-255-7828). It generally takes 24 to 48 hours for an online payment to be reflected on your policy. For debit and ATM transactions, the payment amount will be immediately deducted from your account.
How do I pay my bill using Check by Phone?
For most policy types, you can call the automated phone line at 1-800-901-1732 to make a payment with Check by Phone - 24 hours a day, 7 days a week. Please have your check handy when you call.
What happens if I'm late with a payment or miss a payment?
By missing a payment or sending your payment late, you do run a risk of a lapse in coverage, cancellation or termination of your insurance policy. You may also contact your agent immediately or call 1-800-ALLSTATE (1-800-255-7828).
What is the Pre-Authorized Payment option, and how can I enroll?
The Pre-Authorized Payment option is for life insurance policies only. (For other policies, please read the "What are my payment options?" section above) With the Pre-Authorized Payment plan, your life insurance policy payment will be automatically deducted from your bank account. For Allstate Life insurance policies, enroll by calling 1-800-366-1411 (in New York call 1-800-347-5433). For Lincoln Benefit Life policies, enroll by calling 1-800-525-9287 (Fixed Life) or 1-800-865-5237 (Variable Life). You can also contact your Allstate agent or Personal Financial Representative.
Who can I contact with additional questions about billing or payment methods?
For most policy types, please contact your Allstate agent or call 1-800-ALLSTATE® (1-800-255-7828) 24 hours a day, 7 days a week.

For information regarding your life insurance or annuity policy, contact your Allstate agent or Personal Financial Representative - or call one of the following numbers. For Allstate Life Insurance and Annuity policies, call 1-800-366-1411 (in New York, call 1-800-347-5433). For Lincoln Benefit Life Insurance policies, call 1-800-525-9287 (Fixed Life) or 1-800-865-5237 (Variable Life).

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