GRI

Key Performance Indicators

Our Key Performance Indicators reflect our sustainability and social impact priorities. This update shows where we achieved strong results in 2013 and where we are striving to improve.


Goals Progress
Business Practices: Employee Diversity

Earn a spot on The DiversityInc Top 50 Companies for Diversity® list on an annual basis. DiversityInc’s Top 50 measures four key areas: CEO Commitment, Human Capital, Corporate and Organizational Communications, and Supplier Diversity.

Companies must score above average in all four areas to earn a spot on the list and demonstrate strong consistency across the board in their diversity-management initiatives. Companies are measured within their industry classifications.

  • 2013 – Achieved
  • 2012 – Achieved
  • 2011 – Achieved
  • 2010 – Did not achieve
  • 2009 – Did not achieve
  • 2008 – Did not achieve (Named to DiversityInc’s 25 Noteworthy Companies)
  • 2007 – Achieved
  • 2006 – Achieved
Business Practices: Supplier Diversity

Achieve 9% of Allstate’s total procurement spend with businesses owned by minorities, women, veterans and members of the lesbian, gay, bisexual and transgender community by 2015.

On Track to Achieve 2015 Goal

  • 2013 – 8.3%
  • 2012 – 6.6%
  • 2011 – 5.9%
  • 2010 – 5.4%
  • 2009 – 5.7%
  • 2008 – 4.1%
  • 2007 – 5.0%
  • 2006 – 4.2%
Environment: Energy Reduction

Reduce energy use 20% by 2020 for Allstate-owned facilities (compared to our 2007 baseline).

We are working to improve the energy efficiency of Allstate’s operations, reduce electricity demand and explore renewable energy options.

On Track to Achieve 2020 Goal

  • 2013 – 19.39% reduction from 2007 baseline (10.87% reduction from 2012)
  • 2012 – 8.91% reduction from 2007 baseline (5.2% reduction from 2011)
  • 2011 – 3.91% reduction from 2007 baseline (4.12% reduction from 2010)
  • 2010 – 0.22% increase from 2007 baseline (0.71% reduction from 2009)
  • 2009 – 0.94% increase from 2007 baseline (0.22% increase from 2008)
  • 2008 – 0.72% increase from 2007 baseline
  • 2007 – Baseline set
Environment: Carbon Footprint

Maintain or reduce Allstate’s carbon footprint on an annual basis (compared to our 2007 baseline).

We publish details about our environmental performance in our annual response to CDP (Carbon Disclosure Project ). We are reducing our carbon footprint primarily by improving the operational efficiency of company-owned buildings, using more fuel-efficient vehicles in our corporate fleet and regulating air travel by employees more carefully.

Achieved

  • 2013 – Achieved (6.3% decrease over prior year; total 26.7% reduction since 2007)
  • 2012 – Achieved (3.12% decrease over prior year; total 21.79% reduction since 2007)
  • 2011 – Achieved (10.39% decrease over prior year; total 19.27% reduction since 2007)
  • 2010 – Achieved (3.16% increase over prior year; total 9.91% reduction since 2007)
  • 2009 – Achieved (8.38% decrease over prior year; total 12.67% reduction since 2007)
  • 2008 – Achieved (4.68% decrease over prior year)
  • 2007 – Baseline set
Environment: Real Estate

Focus on the sustainability of our real estate by ensuring that many major office renovations and most new construction projects are Leadership in Energy and Environmental Design (LEED) certified by the U.S. Green Building Council.

Achieved

  • 2013 – No new major construction or renovation projects
  • 2012 – Interior construction of Chubbuck-Pocatello call-in center achieved LEED Gold certification; F Tower building at Home Office achieved LEED certification for renovation of floors 7–9
  • 2011 – New Idaho call center in Chubbuck-Pocatello achieved LEED Silver certification
  • 2010 – Pursuing LEED certification of new Idaho call-in center in Chubbuck-Pocatello, Idaho, slated to open in 2011
Environment: Paper Reduction — Employee Focus

Maintain or exceed employee paper reduction levels established in 2010.

After surpassing our 2009 goal to reduce overall employee office paper use by 25% by 2010, we deemed 2010 to be our new baseline.

Achieved

  • 2013 – Achieved (17% reduction from 2012 level; 31% reduction since 2010)
  • 2012 – Achieved (12.8% reduction from 2011 level)
  • 2011 – Achieved (11.4% reduction from 2010 level)
  • 2010 – Established as our new baseline year after achieving 41% reduction in office paper in our corporate headquarters and more than 50% in our field offices compared to our 2008 baseline
  • 2009 – Well on track to achieve 2010 target (21% reduction compared to 2008 baseline)
  • 2008 – Baseline set
Environment: Paper Reduction — Customer Focus

Reduce paper delivery to customers by 20% by 2013 (compared to our 2009 baseline).

In 2011, we surpassed our goal of reducing paper delivery to customers by 20% by 2013 through the use of convenient, cost-effective and environmentally friendly options such as EZPay, eBill and ePolicy.

  • 2013 – Reduced customer paper use by 33% since 2009 baseline, helping our customers save more than 56 million pieces of paper
  • 2012 – Reduced customer paper use by 27% since 2009 baseline, saving more than 30 million pieces of paper
  • 2011 – Achieved. Reduced customer paper by 22.4%, saving approximately 24 million pieces of paper
  • 2010 – Well on pace to achieve 2013 target: 11.8% reduction totaling approximately 14 million pieces of paper saved
  • 2009 – Baseline set
Social Impact: Teen Safe Driving

Contribute to reducing teen driving fatalities by 50% and create the safest generation of teen drivers by 2015.

We are making “smart” driving socially acceptable to teens using the power of peer-to-peer influence, guidance from key adults and increased public understanding of the issue to change the way teens think and act in the car.

2013 – On track to achieve 2015 target.

The Allstate Foundation Teen Safe Driving program exceeded its social impact goals for 2013: more than 7.7 million teens were informed and more than 1.2 million were involved in our teen safe driving programs in local communities. Teen deaths on U.S. roads have decreased by about 47% since 2005.

Social Impact: Financial Empowerment for Domestic Violence Survivors

Reach 500,000 survivors of domestic violence with Allstate Foundation–funded financial empowerment services by 2015.

Empower domestic violence survivors to increase their financial independence, which helps them end the cycle of violence to live and thrive free from abuse.

2013 – On track to achieve 2015 target.

In 2013, more than 171,000 survivors received financial empowerment services through The Allstate Foundation program; more than 384,000 have received these important services since the program began in 2005.

From financial literacy to job training to asset-building projects, Foundation-funded programs are helping survivors move from safety to security.

ECC Monitor: OK