About this Report

At Allstate, we’re committed to reporting each year about our sustainability performance. In this, our 11th Corporate Responsibility report, we share our achievements as well as areas where we see opportunities for improvement. In the course of this report, we also relate examples of how we apply our knowledge to improve our company, enhance our sustainability efforts and address stakeholder concerns.

Report content

The content of this report is determined both by the Global Reporting Initiative (GRI) framework and through our understanding of stakeholder priorities and concerns. Our stakeholders include customers, employees, agency owners, investors, opinion leaders, policymakers and consumers. We also regularly receive feedback from and engage with a wide variety of community groups, nongovernmental organizations (NGOs) and activist organizations, and staff members from organizations that regulate our business and operations.

This report includes our 2012 sustainability materiality assessment. The assessment, which highlights areas of both opportunity and risk, reflects the issues that are of the highest concern to our stakeholders and that could significantly affect our ability to execute our business strategy. The assessment sharpens our reporting focus and helps guide our future plans. To build it into our business on an ongoing basis, each year we conduct a rapid review with a cross-functional business team responsible for incorporating any materiality assessment changes into the business and stakeholder landscapes. In 2012, external stakeholders requested more information on our climate change policy. We will update our existing policy in 2013.

Our reporting framework

This is our fourth year using the GRI framework for reporting. GRI is a set of global guidelines that standardizes sustainability report content and facilitates comparisons among different organizations. The guidelines are continually refined and improved to give companies a more effective framework for organizing content.

More information about our business and financial performance is available in our Annual Report

Report period, scope and boundaries

This report was published on August, 2013 and covers our sustainability performance for the 2012 fiscal year, which ran from January 1, 2012 to December 31, 2012.

Data in this report does not cover the facilities, operations and employees of our exclusive insurance agencies or the independent insurance agencies who sell Allstate products, unless otherwise noted.

Reporting boundaries in other areas differ by content.

  • Climate Change: Reporting covers Allstate and affiliate-owned and leased facilities and operations in the United States, Canada and the United Kingdom.
  • Energy: Reporting covers Allstate and subsidiary-owned facilities and operations in the United States, Canada and the United Kingdom.
  • People: Reporting covers the employees and temporary workers of Allstate. The employees of exclusive agencies, independent agencies and partners are not covered except when specifically noted in the report.
  • Products and Investments: Reporting covers all of our products, financial services and investments during calendar year 2012.

Information for this report was collected by individual departments within Allstate that gather, store and manage the data in their business systems. Cameron Cole, an environmental consultant, has verified the data in our Greenhouse Gas inventory. All other data was not verified by a third party, but the data and statements made have been confirmed by internal Allstate teams, including representatives from Human Resources; Investments; Risk Management; Tax, Administration and Real Estate; Sourcing and Procurement Solutions; Finance, Law & Regulation; Accounting; and our Corporate Responsibility team. No significant changes were made in measurement from previous reporting years.

Interactive Chart: Materiality Analysis Output

  • Carbon
    Footprint
    Travel

    Fuel-efficient and
    alternative-fuel fleets can
    help reduce footprint.

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  • Sustainable
    Procurement

    Consideration of environmental
    issues in procurement
    of goods and services for
    business operations.

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  • Environmental
    Management
    Operations

    Efforts to reduce: water usage,
    company waste streams, paper
    consumption, the environmental impact
    of Allstate facilities; commit to purchase products from certified sustainably
    managed sources, and ensure
    responsible end-of-use treatment
    of electronic products.

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  • Strategic
    Philanthropy

    Aligning philanthropic
    efforts with a company’s
    core competencies ensures
    maximum impact.

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  • Community
    Involvement

    Efforts to promote and enable
    employee and agent activities
    and investments in local
    communities through donations,
    volunteering and fundraising.

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  • Financial
    Literacy

    Efforts to provide resources
    that help customers
    and consumers build
    financial knowledge.

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  • Natural Catastrophe
    Preparedness

    Promotion of preparedness
    through education and incen-
    tives for customers’ use of
    weather-resilient materials.

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  • Affordable
    Housing

    Efforts to provide
    resources that enable
    affordable housing options
    for those in need.

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  • Diversity and
    Inclusion

    Proactivity in ensuring that
    all levels of workforce reflect
    and impact company’s
    customer base.

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  • Employee
    and
    Agent
    Satisfaction

    Efforts to measure and
    improve employee and agent
    perceptions of Allstate as
    a favorable company to
    work for and with.

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  • Health and
    Safety

    Efforts to provide a safe
    working environment and
    mitigate risks and dangers.

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  • Labor Rights

    Promotion of employees’
    rights to express, promote,
    pursue and defend
    common interests.

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  • Compensation
    and Benefits

    Assurance of fair
    compensation and benefits
    to all employees based on
    industry benchmarks.

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  • Work/Life
    Balance

    Promotion of balance
    with flexible work hours,
    telecommuting and
    other options.

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  • Supplier
    Diversity

    Efforts to use diverse
    suppliers reflective of the
    company’s customer base,
    business community.

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  • Stakeholder
    Engagement

    Identification and regular
    engagement with key
    stakeholder groups to
    understand trends, priorities.

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  • Political
    Influence

    Efforts to transparently
    influence public policy in
    ways aligned with business
    objectives, stakeholders’
    expectations.

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  • Transparency
    and
    Engagement

    Efforts to make financial and
    sustainability performances and
    material risks and opportunities clear
    and accessible, allowing managers,
    investors and key stakeholder groups
    to make informed decisions while
    updating them about progress.

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  • Data Privacy
    and
    Protection

    Policies and management
    systems to support safe,
    secure management of
    customer data.

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  • Business
    Ethics

    Expectation of employees
    to comply with company’s
    ethical standards and ensure
    truthful marketing
    understood by clients.

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  • Corporate
    Governance

    Efforts to provide performance-based
    executive incentives, ensure a
    diverse board of directors, senior
    leader oversight and disclosures about
    role of board, CEO evaluation, etc.

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  • Risk
    Management
    and Business
    Community

    Efforts to gauge risk and reward of
    enterprise portfolio opportunities such
    as climate change and to ensure critical
    business functions are available to
    customers, suppliers and others.

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  • Responsible
    Investment

    Efforts to ensure that
    Allstate’s investment approach considers environmental,
    social and governance risks
    and opportunities.

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  • Access to
    Insurance

    Expansion of access to
    insurance in communities
    and areas currently
    underinsured.

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  • Customer
    Services
    for
    Sustainability

    Encouragement of sustainable
    lifestyles by providing financial
    incentives and education
    to customers.

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ECC Monitor: OK