GRI

Organizational Profile

The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. We provide insurance products to approximately 16 million households. Allstate was founded in 1931 and became a publicly traded company in 1993. We are listed on the New York Stock Exchange under the trading symbol ALL and are widely known through the “You’re In Good Hands With Allstate®” slogan.

We make our Good Hands® come to life
by contributing millions of dollars and
volunteering thousands of hours each year.

We help families protect things that are most important to them through our products and services. We improve the quality of life for millions of Americans, not only through our business, but through our commitment to communities and corporate responsibility initiatives.

Allstate is strong and building a better future. We had $34.5 billion in revenues in 2013, a 3.6 percent increase from $33.3 billion in 2012. We’re also growing our agencies, our consumer offerings and our positive influence on society.

A Company That Cares

We are a 70,000-strong force for good comprised of employees, agency owners and staff. Of Allstate’s employees, 57% are women and 32% are minorities. These employees and agency owners care deeply about our customers, the way we do business, our communities and our place in society. We care enough not just to guess what our customers and stakeholders need and what they expect from us. We ask, and we engage.

We make bold commitments to improve people’s lives
by leading the charge on teen safe driving,
preparing customers for disasters and
empowering domestic violence survivors.

A Customer-centric Company

Our team of trusted advisors across the country is changing the way consumers think about insurance, providing total household solutions and delivering a best-in-class customer experience. We’re redefining what it means to be an insurance provider by building technologies, products and services tailored to specific households and different stages of life.

For customers who prefer to handle their own insurance needs, our Esurance brand helps people to do business with Allstate when, where and how they choose.

A Company Leading Innovation

Allstate provides a complete customer care experience that emphasizes service, connectedness, safety, preparedness and value. We are leveraging technology to connect with customers so it’s easy for them to do business with us anywhere, anytime and any way they choose.

Our Shared Vision

Our Shared Vision is who we are, what we expect from each other and the essence of our organization. It leverages our strengths while providing the roadmap for our continued success.

Our Purpose

We are the Good Hands: We help customers realize their hopes and dreams by providing the best products and services to protect them from life’s uncertainties and prepare them for the future.

Strategic Vision

To deliver substantially more value than the competition by reinventing protection and retirement to improve customers’ lives.

Our Values

  • Honesty, caring and integrity
  • Inclusive diversity
  • Engagement
  • Accountability
  • Superior performance

Corporate Goal

To create long-term value by serving our stakeholders, taking appropriate risks and leveraging our capabilities and strategic assets.

Our Principles

  • Put the customer at the center of all of our actions
  • Use consumer insights, data and technology to serve customers and generate growth and attractive economic returns
  • Execute well-considered decisions with precision and speed
  • Focus relentlessly on those few things that provide the greatest impact
  • Be a learning organization that leverages successes, learns from failures and continuously improves
  • Provide employees and agencies fulfilling work, personal growth and performance-based rewards
  • Take an enterprise view of our people and processes, and work as a single team to advance Allstate rather than our individual interests

Our Operating Priorities

  • Customer focus
  • Operational excellence
  • Enterprise risk and return
  • Sustainable growth
  • Capital management

To find out about Allstate’s reach at the state level, view our vital statistics. [Will need to update to 2013 PDF]

Financial strength and performance

Allstate is one of the strongest companies in our industry. Both Allstate Insurance Company and Allstate Life Insurance Company had an A.M. Best financial strength rating of A+ (superior) as of year-end 2013. Allstate held $27.7 billion in capital resources, and manages more than $80 billion in assets in our well-diversified investment portfolio.

This financial strength enables Allstate to grow our business and keep our promises to customers, investors, employees and communities through good and bad economic conditions. Net income available to common shareholders for 2013 was $2.3 billion, or $4.81 per diluted common share. During 2013, we also continued to invest in initiatives that help make communities safer and stronger, including $29 million given by The Allstate Foundation, Allstate, its employees and agency owners.

For more detailed financial information, see our most recent annual report.

Allstate’s Consumer Segmentation Strategy

When purchasing insurance or any other product or service, consumers have more choices than ever before. We believe a company can build tremendous customer loyalty over time by making it a top priority to understand and meet its customers’ needs. As a result, Allstate continues to refine its product offerings, marketing outreach and customer service based on careful research. Our company serves four different consumer segments with distinct interaction preferences (local advice and assistance versus self-serve) and brand preferences (brand-neutral versus brand-sensitive).

Customer Segmentation Strategy
ECC Monitor: OK