Allstate customer completing a claim online

Resolving Your Property Insurance Claim

For Questions - Contact The Allstate Claims Team

Once you have the estimate, you can talk with your claims team about your repair and/or replacement options.

How Can I Check the Status of My Claim?


You can access your claim status any time day or night online. It's easy to do:
  • Sign in to the Customer Care Center.
  • Once logged in, you'll be taken to "My Claim Summary" with your Claim Status update.

Who Should I Contact to Repair My Home?


You are always free to choose any contractor, and Allstate will always honor your choice. But if you don't already have a contractor in mind, you can always ask us for a referral, and we will be happy to help you.


Is the Workmanship of My Home Repairs Guaranteed?


If you have the repairs completed through a contractor participating in our vendor referral program, the workmanship will be guaranteed by the vendor for up to three years from the date the repairs are completed. The guarantee is subject to specific terms and conditions.


What Happens after My Claim Is Resolved?


Even after your claim is resolved, we will continue to provide you with protection 24 hours a day/7 days a week.

If you have problems or questions about your claim, you can call your claims team or 1.800.ALLSTATE (1.800.255.7828) anytime.


Continuous Improvement


Allstate is always working to make our claims process simpler and more efficient. As part of that effort, we survey our customers about their claims experience and the quality of service our recommended vendors delivered. Please continue to share any comments, or let us know if you have any questions going forward. We're here to help.


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