Allstate- Report a claim

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Auto Insurance Claim FAQ's

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Catastrophe Claim FAQ's

Catastrophe Information

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Report or File a Claim

You can report your claim in one of three ways:

You can file your claim online (takes about ten to fifteen minutes)
Call 1-800-ALLSTATE® (or 1-800-729-0098 for New Jersey)
If your claim is part of a catastrophe, please call 1-800-54-STORM (1-800-547-8676)
Contact your agent

For more information on what you need to prepare to file a claim, please watch this helpful video.

Auto Claim

Some of the information you might need includes:

Date of the occurrence
Type of loss or damage
Location of the occurrence
Related injuries
Others involved
The damage to your vehicle
Whether authorities such as police, fire department, or ambulance were notified

Property Claim

Some of the information you might need includes:

When and what was damaged or lost
Extent of damages
If you feel your home is not safe to live in
Related injuries
If temporary repairs are needed
Whether authorities such as police, fire department, or ambulance were notified

Catastrophic Event Claim

Some of the information you need includes:

Have your policy number ready and know the full name of the policyholder.
Report your claim as soon as possible.
Provide all the phone numbers where you can be contacted throughout the claim process. Even include temporary phone numbers.
Ask your adjuster for a fax number where you can send paperwork. If you have any questions or concerns, let the adjuster know so they can be addressed immediately.
Be available for the adjuster to inspect any damaged property.
Provide receipts, photographs, manuals, videos or other documentation of damaged property.

Remember, you’re going to be in contact with your claim representative throughout the claim handling process, so you’ll have plenty of opportunity to provide additional information. The important thing is to report your claim as soon as possible, even if you don’t have all the information. The sooner you report your claim, the sooner we can start the claim process.