Allstate customer filing a claim online

Allstate is Here For You - Anytime, Anywhere

Filing Your Home, Condo or Apartment Claim

Allstate is ready to help resolve your claim as fast and efficiently as possible - with one of the largest teams of claims professionals in the country.

Submitting a claim or staying up-to-date is as easy as picking up the phone. So where do you start?

How to File an Insurance Claim


Whether it's over the phone, online or in person, filing a claim is easy.
  • Call 1.800.ALLSTATE (1.800.255.7828)

    Our Customer Service Center will start the insurance claim process as soon as you call - and help you understand what you need to do next. You can talk to an actual person - 24 hours a day, 7 days a week, so if you need assistance - day or night - they are there to help you.


  • Go Online

    If you'd prefer, you could start your claim process online. Simply provide information about your damage, accident or loss. After you enter the details about what happened, the Allstate claims team will contact you to help you through the claims process. Click here to file online.


  • Contact Your Agent

    Or your Allstate agent is also available to help file your claim online on your behalf.


What Information Will You Need Right Away?


To get your claim moving in the right direction, you'll need to give us as many details as you can. A lot of these details are basic:
  • What happened?
  • When did it happen?
  • Where did it happen (if not in your home)?
  • And who, if anyone, was injured? (Given that you're filing a claim, we sincerely hope nobody was hurt. That's what's most important. But if someone in your home was hurt, be sure to let us know as soon as possible.)

Providing us with all the relevant details can help the rest of the process go faster.


Why Do I Need to File a Claim if My Damages May Not Exceed My Deductible?


Keep in mind that you purchased homeowners, condo/townhome, or apartment insurance for protection. Filing a claim could help protect you if covered damages or injuries are discovered later. What's more, if there's a lawsuit related to a covered claim, your Allstate insurance could provide you with legal counsel. If you hesitate to file a claim, you may not benefit from the protection your policy offers.


Do I Need to File a Police Report for Damage or Theft?


Yes. Your policy requires you to file a police report for theft.


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