Customers

Working on a catastrophe solution for America
Allstate is working to advance a solution that would help America more effectively deal with natural disasters and strengthen financial protection for consumers.

Role of Insurance

Helping consumers understand insurance
In 2006 Allstate introduced a consumer education campaign that aims to raise awareness and educate consumers about the role of our industry in America.

Customer Experience

Building stronger customer relationships
Allstate is committed to improving its customer experience through the five pillars of our Good Hands® promise.

Catastrophe Response

Improving the claim experience
Allstate has taken several steps to improve the customer claim experience in the wake of Hurricane Katrina and other recent mega-catastrophes.

Customer Privacy

Protecting customer information
Allstate uses a variety of technologies, procedures and standards to safeguard its customers’ personal information and help protect customers from identity theft.