Claim Satisfaction Guarantee



Terms & Conditions

Claim Satisfaction is currently available in the states below after the effective date listed.

Effective Date 1/1/11: MI, IN, OH
Effective Date 4/4/11: GA
Effective Date 1/1/12: AL, AZ, CO, DC, DE, ID, IA, IL LA, MN, MS, MT, NJ, NM, OK,
OR, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY
Effective Date 1/16/12: KS, VT
Effective Date 2/6/12: MA, NE
Effective Date 3/12/12: ME, CT, AR, NV
Effective Date 4/16/12: MO, NY


Please NOTE: Claim Satisfaction Guarantee is not available in states for incidents prior to the effective date.

To learn more about the terms and conditions in your state, select your state below.

 

NEW YORK

Claim Satisfaction Guarantee Amendatory Endorsement — AP4782-1

Effective Date: 04/16/2012

Claim Satisfaction Guarantee Premium Credit Eligibility Requirements


You are eligible to receive a credit under the Claim Satisfaction Guarantee Premium Credit provision below, if the following credit eligibility requirements are met:

  1. you are dissatisfied for any reason with any aspect of the claims experience for a loss covered under your policy;
  2. your policy is in force on the date of that covered loss;
  3. the Claim Satisfaction Guarantee Amendatory Endorsement applied to your policy on the date of that covered loss;
  4. we have made a payment to you or on your behalf for that covered loss;
  5. you have not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with that covered loss;
  6. you have not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with another covered loss occurring during the same policy period involving the same vehicle; and
  7. you have provided notice of your dissatisfaction with the claims experience to us within 180 days of the date of that covered loss. The notice that you submit must include your name, address, claim number, date of loss, phone number and the reason that you are dissatisfied with the claims experience. The required notice must be submitted via first class mail to our Customer Care Center at the following address: Allstate Insurance, CSG, P.O. Box 11904, Roanoke, VA 24022-9933; or by other means made available by us for the express purpose of receiving notices of dissatisfaction pursuant to this endorsement.

We may, in our discretion, require that the notice of dissatisfaction you send us be supplemented with additional information regarding the reason for your dissatisfaction, and we may require that such supplemental information be:
    a. submitted to us on a particular form we designate and mail to you within 21 days after the date we receive your initial notice of dissatisfaction. Such form shall be fully completed by you;
    b. signed by you; and
    c. returned to us within 30 days of the date we mail you the form. The form shall be submitted via first class mail sent to the address we designate in the form.

Claim Satisfaction Guarantee Premium Credit

We will give you a premium credit after you have met all of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements listed above. The credit will be in an amount equal to the six month premium listed on the Policy Declarations at the time of the covered loss for the vehicle listed on your Policy Declarations that was involved in the covered loss. If no vehicle listed on the Policy Declarations was involved in the covered loss, the premium credit will be equal to the premium for the vehicle listed on the Policy Declarations with the lowest premium amount.

If your policy has been in effect for more than six months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Guarantee Premium Credit will be applied to your current policy period; however, if a premium credit amount exceeds the amount necessary to pay your policy period premium in full, we will either apply the remaining credit to your next policy period premium or we will pay you the remainder via check, at our discretion.

If your policy has been in effect for less than six months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Guarantee Premium Credit will be applied to your policy renewal premium (if the premium credit amount exceeds your policy renewal premium, we will either apply the remaining premium credit to the next policy period premium or we will pay you the remainder via check during the policy renewal period, at our discretion); however, if your policy is cancelled during the policy period in which a covered loss occurred, the premium credit under this endorsement will not exceed the prorated premium charged by Allstate for the applicable vehicle for the policy period, nor will it exceed the total premium you actually paid for the policy period for all vehicles on the policy.

Our concurrence with any reasons you state for your dissatisfaction is not a condition of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements, and our provision of a premium credit under this endorsement does not mean that we agree with any reasons you stated for your dissatisfaction.

This endorsement will not apply to your policy for any policy periods effective March 1, 2015 or after.

All other policy terms and conditions apply.

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ILLINOIS

Claim Satisfaction Guarantee Amendatory Endorsement — AP4790

Effective Date: 01/01/2012

Claim Satisfaction Guarantee Premium Credit Eligibility Requirements


You are eligible to receive a credit under the Claim Satisfaction Guarantee Premium Credit provision below, if the following credit eligibility requirements are met:

  1. you are dissatisfied for any reason with any aspect of the claims experience for a loss covered under your policy;
  2. your policy is in force on the date of that covered loss;
  3. the Claim Satisfaction Guarantee Amendatory Endorsement applied to your policy on the date of that covered loss;
  4. we have made a payment to you or on your behalf for that covered loss;
  5. you have not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with that covered loss;
  6. you have not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with another covered loss occurring during the same policy period involving the same vehicle; and
  7. you have provided notice of your dissatisfaction with the claims experience to us within 180 days of the date of that covered loss. The notice that you submit must include your name, address, claim number, date of loss, phone number and the reason that you are dissatisfied with the claims experience. The required notice must be submitted via first class mail to our Customer Care Center at the following address: Allstate Insurance, CSG, P.O. Box 11904, Roanoke, VA 24022-9933; or by other means made available by us for the express purpose of receiving notices of dissatisfaction pursuant to this endorsement.
Claim Satisfaction Guarantee Premium Credit We will give you a premium credit after you have met all of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements listed above. The credit will be in an amount equal to the six month premium listed on the Policy Declarations at the time of the covered loss for the vehicle listed on your Policy Declarations that was involved in the covered loss. If no vehicle listed on the Policy Declarations was involved in the covered loss, the premium credit will be equal to the premium for the vehicle listed on the Policy Declarations with the lowest premium amount.

If your policy has been in effect for more than six months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Guarantee Premium Credit will be applied to your current policy period; however, if a premium credit amount exceeds the amount necessary to pay your policy period premium in full, we will either apply the remaining credit to your next policy period premium or we will pay you the remainder via check, at our discretion.

If your policy has been in effect for less than six months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Guarantee Premium Credit will be applied to your policy renewal premium (if the premium credit amount exceeds your policy renewal premium, we will either apply the remaining premium credit to the next policy period premium or we will pay you the remainder via check during the policy renewal period, at our discretion); however, if your policy is cancelled during the policy period in which a covered loss occurred, the premium credit under this endorsement will not exceed the prorated premium charged by Allstate for the applicable vehicle for the policy period, nor will it exceed the total premium you actually paid for the policy period for all vehicles on the policy.

Our concurrence with any reasons you state for your dissatisfaction is not a condition of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements, and our provision of a premium credit under this endorsement does not mean that we agree with any reasons you stated for your dissatisfaction.

If we intend to discontinue this feature, we will give you at least 60 days notice prior to the renewal of your policy before the feature is discontinued.

All other policy terms and conditions apply.

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Alabama DC Louisiana Nevada Pennsylvania Virginia
Arizona Georgia Maine New Jersey Rhode Island Wisconsin
Arkansas Idaho Minnesota New Mexico South Carolina Wyoming
Colorado Indiana Mississippi Ohio Tennessee Michigan
Connecticut Iowa Missouri Oklahoma Utah (6-month policy)
Delaware Kansas Nebraska Oregon West Virginia
Claim Satisfaction Guarantee Amendatory Endorsement - AP4780-1

Effective Date: 01/01/2011:
INDIANA, MICHIGAN (6-month policy), and OHIO

Effective Date: 04/04/2011:
GEORGIA

Effective Date: 01/01/2012:
ALABAMA, ARIZONA, COLORADO, DC, DELAWARE, IDAHO, IOWA, LOUISIANA, MINNESOTA, MISSISSIPPI, NEBRASKA, NEW JERSEY, NEW MEXICO, OKLAHOMA, OREGON, PENNSYLVANIA, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, UTAH, VIRGINIA, WEST VIRGINIA, WISCONSIN and WYOMING

Effective Date: 01/16/2012:
KANSAS

Effective Date: 02/06/2012:
NEBRASKA

Effective Date: 03/12/2012:
ARKANSAS, CONNECTICUT, MAINE, NEVADA

Effective Date: 04/16/2012:
MISSOURI

Claim Satisfaction Guarantee Premium Credit Eligibility Requirements

You are eligible to receive a credit under the Claim Satisfaction Guarantee Premium Credit provision below, if the following credit eligibility requirements are met:

  1. you are dissatisfied for any reason with any aspect of the claims experience for a loss covered under your policy;
  2. your policy is in force on the date of that covered loss;
  3. the Claim Satisfaction Guarantee Amendatory Endorsement applied to your policy on the date of that covered loss;
  4. we have made a payment to you or on your behalf for that covered loss;
  5. you have not previously received a credit or payment under the Claim Satisfaction Guarantee
  6. Premium Credit provision in connection with that covered loss;
  7. you have not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with another covered loss occurring during the same policy period involving the same vehicle; and
  8. you have provided notice of your dissatisfaction with the claims experience to us within 180 days of the date of that covered loss. The notice that you submit must include your name, address, claim number, date of loss, phone number and the reason that you are dissatisfied with the claims experience. The required notice must be submitted via First-Class Mail to our Customer Care Center at the following address:

    Allstate Insurance, CSG
    P.O. Box 11904
    Roanoke, VA 24022-9933;

    or by other means made available by us for the express purpose of receiving notices of dissatisfaction pursuant to this endorsement.

Claim Satisfaction Guarantee Premium Credit

We will give you a premium credit after you have met all of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements listed above. The credit will be in an amount equal to the six month premium listed on the Policy Declarations at the time of the covered loss for the vehicle listed on your Policy Declarations that was involved in the covered loss. If no vehicle listed on the Policy Declarations was involved in the covered loss, the premium credit will be equal to the premium for the vehicle listed on the Policy Declarations with the lowest premium amount.

If your policy has been in effect for less than six months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Guarantee Premium Credit will be applied to your policy renewal premium (if the premium credit amount exceeds your policy renewal premium, we will either apply the remaining premium credit to the next policy period premium or we will pay you the remainder via check during the policy renewal period, at our discretion); however, if your policy is cancelled during the policy period in which a covered loss occurred, the premium credit under this endorsement will not exceed the prorated premium charged by Allstate for the applicable vehicle for the policy period, nor will it exceed the total premium you actually paid for the policy period for all vehicles on the policy.

Our concurrence with any reasons you state for your dissatisfaction is not a condition of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements, and our provision of a premium credit under this endorsement does not mean that we agree with any reasons you stated for your dissatisfaction.

This endorsement will not apply to your policy for any policy periods effective June 1, 2015 or after.

All other policy terms and conditions apply.

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MASSACHUSETTS

Claim Satisfaction Guarantee Amendatory Endorsement — AP4791-1

Effective Date: 02/06/2012

Claim Satisfaction Guarantee Premium Credit Eligibility Requirements


You are eligible to receive a credit under the Claim Satisfaction Guarantee Premium Credit provision below, if the following credit eligibility requirements are met:

  1. you are dissatisfied for any reason with any aspect of the claims experience for a loss covered under your policy;
  2. your policy is in force on the date of that covered loss;
  3. the Claim Satisfaction Guarantee Amendatory Endorsement applied to your policy on the date of that covered loss;
  4. we have made a payment to you or on your behalf for that covered loss;
  5. you have not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with that covered loss;
  6. you have not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with another covered loss occurring during the same policy period involving the same vehicle; and
  7. you have provided notice of your dissatisfaction with the claims experience to us within 180 days of the date of that covered loss. The notice that you submit must include your name, address, claim number, date of loss, phone number and the reason that you are dissatisfied with the claims experience. The required notice must be submitted via first class mail to our Customer Care Center at the following address: Allstate Insurance, CSG, P.O. Box 11904, Roanoke, VA 24022-9933; or by other means made available by us for the express purpose of receiving notices of dissatisfaction pursuant to this endorsement.
Claim Satisfaction Guarantee Premium Credit We will give you a premium credit after you have met all of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements listed above. The credit will be in an amount equal to the twelve month premium listed on the Policy Declarations at the time of the covered loss for the vehicle listed on your Policy Declarations that was involved in the covered loss. If no vehicle listed on the Policy Declarations was involved in the covered loss, the premium credit will be equal to the premium for the vehicle listed on the Policy Declarations with the lowest premium amount.

If your policy has been in effect for more than twelve months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Guarantee Premium Credit will be applied to your current policy period; however, if a premium credit amount exceeds the amount necessary to pay your policy period premium in full, we will either apply the remaining credit to your next policy period premium or we will pay you the remainder via check, at our discretion.

If your policy has been in effect for less than twelve months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Guarantee Premium Credit will be applied to your policy renewal premium (if the premium credit amount exceeds your policy renewal premium, we will either apply the remaining premium credit to the next policy period premium or we will pay you the remainder via check during the policy renewal period, at our discretion); however, if your policy is cancelled during the policy period in which a covered loss occurred, the premium credit under this endorsement will not exceed the prorated premium charged by Allstate for the applicable vehicle for the policy period, nor will it exceed the total premium you actually paid for the policy period for all vehicles on the policy.

Our concurrence with any reasons you state for your dissatisfaction is not a condition of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements, and our provision of a premium credit under this endorsement does not mean that we agree with any reasons you stated for your dissatisfaction.

This endorsement will not apply to your policy for any policy periods effective June 1, 2015 or after.

All other policy terms and conditions apply.

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TEXAS and MONTANA

Claim Satisfaction Guarantee Amendatory Endorsement — AP4783-1

Effective Date: 01/01/2012

Claim Satisfaction Guarantee Premium Credit


We will give you a premium credit (or a check under specific circumstances described below) after you have met all of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements listed below.

The credit will be in an amount equal to the six month premium listed on the Policy Declarations at the time of the covered loss for the vehicle listed on your Policy Declarations that was involved in the covered loss. If no vehicle listed on the Policy Declarations was involved in the covered loss, the premium credit will be equal to the premium for the vehicle listed on the Policy Declarations with the lowest premium amount.

The Claim Satisfaction Guarantee Premium Credit will be applied to your current policy period if your policy has been in effect for more than six months at the time we receive your notice of dissatisfaction. If your policy has been in effect for less than six months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Guarantee Premium Credit will be applied to your policy renewal premium.

In the event that the premium credit amount applied exceeds the amount necessary to pay your policy period premium in full, we will pay you the remainder via check.

If your policy is cancelled and has been in effect for less than six months, the premium credit under this endorsement will not exceed the prorated premium charged by us for the applicable vehicle for the policy period. Nor will it exceed the total premium you actually paid for the policy period for all vehicles on the policy.

In the event your policy terminates for any reason with a credit balance attributed in any way to a Claim Satisfaction Guarantee Premium Credit, we will pay the credit balance to you via check within five business days following your policy termination.

Our concurrence with any reasons you state for your dissatisfaction is not a condition of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements, and our provision of a premium credit under this endorsement does not mean that we agree with any reasons you state for your dissatisfaction.

Claim Satisfaction Guarantee Premium Credit Eligibility Requirements

You are eligible to receive a credit under the Claim Satisfaction Guarantee Premium Credit provision above, if the following credit eligibility requirements are met:

  1. you are dissatisfied for any reason with any aspect of the claims experience for a loss covered under your policy;
  2. your policy is in force on the date of that covered loss;
  3. the Claim Satisfaction Guarantee Amendatory Endorsement applied to your policy on the date of that covered loss;
  4. we have made a payment to you or on your behalf for that covered loss;
  5. you have not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with that covered loss;
  6. you have not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with another covered loss occurring during the same policy period involving the same vehicle; and
  7. you have provided notice of your dissatisfaction with the claims experience to us within 180 days of the date of that covered loss. The notice that you submit must include your name, address, claim number, date of loss, phone number and the reason that you are dissatisfied with the claims experience. The required notice must be submitted via first class mail to our Customer Care Center at the following address: Allstate Insurance, CSG, P.O. Box 11904, Roanoke, VA 24022-9933; or by other means made available by us for the express purpose of receiving notices of dissatisfaction pursuant to this endorsement.
This endorsement will not apply to your policy for any policy periods effective June 1, 2015 or after.

All other policy terms and conditions apply.

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VERMONT

Claim Satisfaction Commitment Amendatory Endorsement - AP4793-1

Effective Date: 01/16/2012

Claim Satisfaction Commitment Premium Credit Eligibility Requirements

You are eligible to receive a credit under the Claim Satisfaction Commitment Premium Credit provision below, if the following credit eligibility requirements are met:

  1. you are dissatisfied for any reason with any aspect of the claims experience for a loss covered under your policy;
  2. your policy is in force on the date of that covered loss;
  3. the Claim Satisfaction Commitment Amendatory Endorsement applied to your policy on the date of that covered loss;
  4. we have made a payment to you or on your behalf for that covered loss;
  5. you have not previously received a credit or payment under the Claim Satisfaction Commitment Premium Credit provision in connection with that covered loss;
  6. you have not previously received a credit or payment under the Claim Satisfaction Commitment Premium Credit provision in connection with another covered loss occurring during the same policy period involving the same vehicle; and
  7. you have provided notice of your dissatisfaction with the claims experience to us within 180 days of the date of that covered loss. The notice that you submit must include your name, address, claim number, date of loss, phone number and the reason that you are dissatisfied with the claims experience. The required notice must be submitted via First-Class Mail to our Customer Care Center at the following address:

    Allstate Insurance, CSG
    P.O. Box 11904
    Roanoke, VA 24022-9933;

    or by other means made available by us for the express purpose of receiving notices of dissatisfaction pursuant to this endorsement.

Claim Satisfaction Commitment Premium Credit

We will give you a premium credit after you have met all of the Claim Satisfaction Commitment Premium Credit Eligibility Requirements listed above. The credit will be in an amount equal to the six month premium listed on the Policy Declarations at the time of the covered loss for the vehicle listed on your Policy Declarations that was involved in the covered loss. If no vehicle listed on the Policy Declarations was involved in the covered loss, the premium credit will be equal to the premium for the vehicle listed on the Policy Declarations with the lowest premium amount.

If your policy has been in effect for more than six months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Commitment Premium Credit will be applied to your current policy period; however, if a premium credit amount exceeds the amount necessary to pay your policy period premium in full, we will either apply the remaining credit to your next policy period premium or we will pay you the remainder via check, at our discretion.

If your policy has been in effect for less than six months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Commitment Premium Credit will be applied to your policy renewal premium (if the premium credit amount exceeds your policy renewal premium, we will either apply the remaining premium credit to the next policy period premium or we will pay you the remainder via check during the policy renewal period, at our discretion); however, if your policy is cancelled during the policy period in which a covered loss occurred, the premium credit under this endorsement will not exceed the prorated premium charged by us for the applicable vehicle for the policy period, nor will it exceed the total premium you actually paid for the policy period for all vehicles on the policy.

Our concurrence with any reasons you state for your dissatisfaction is not a condition of the Claim Satisfaction Commitment Premium Credit Eligibility Requirements, and our provision of a premium credit under this endorsement does not mean that we agree with any reasons you stated for your dissatisfaction.

This endorsement will not apply to your policy for any policy periods effective June 1, 2015 or after.

All other policy terms and conditions apply.

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MICHIGAN (12-month policy)

Claim Satisfaction Guarantee Amendatory Endorsement - AP4742-2

Effective Date: 01/01/2012

Claim Satisfaction Guarantee Premium Credit Eligibility Requirements

You are eligible to receive a credit under the Claim Satisfaction Guarantee Premium Credit provision below, if the following credit eligibility requirements are met:

  1. you are dissatisfied for any reason with any aspect of the claims experience for a loss covered under your policy;
  2. your policy is in force on the date of that covered loss;
  3. the Claim Satisfaction Guarantee Amendatory Endorsement applied to your policy on the date of that covered loss;
  4. we have made a payment to you or on your behalf for that covered loss;
  5. you have not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with that covered loss;
  6. you have not previously received a credit or payment under the Claim Satisfaction Guarantee Premium Credit provision in connection with another covered loss occurring during the same policy period involving the same vehicle; and
  7. you have provided notice of your dissatisfaction with the claims experience to us within 180 days of the date of that covered loss. The notice that you submit must include your name, address, claim number, date of loss, phone number and the reason that you are dissatisfied with the claims experience. The required notice must be submitted via First-Class Mail to our Customer Care Center at the following address:

    Allstate Insurance, CSG
    P.O. Box 11904
    Roanoke, VA 24022-9933;

    or by other means made available by us for the express purpose of receiving notices of dissatisfaction pursuant to this endorsement.

Claim Satisfaction Guarantee Premium Credit

We will give you a premium credit after you have met all of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements listed above. The credit will be in an amount equal to the twelve month premium listed on the Policy Declarations at the time of the covered loss for the vehicle listed on your Policy Declarations that was involved in the covered loss. If no vehicle listed on the Policy Declarations was involved in the covered loss, the premium credit will be equal to the premium for the vehicle listed on the Policy Declarations with the lowest premium amount.

If your policy has been in effect for more than twelve months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Guarantee Premium Credit will be applied to your current policy period; however, if a premium credit amount exceeds the amount necessary to pay your policy period premium in full, we will either apply the remaining credit to your next policy period premium or we will pay you the remainder via check, at our discretion.

If your policy has been in effect for less than twelve months at the time we receive your notice of dissatisfaction, the Claim Satisfaction Guarantee Premium Credit will be applied to your policy renewal premium (if the premium credit amount exceeds your policy renewal premium, we will either apply the remaining premium credit to the next policy period premium or we will pay you the remainder via check during the policy renewal period, at our discretion); however, if your policy is cancelled during the policy period in which a covered loss occurred, the premium credit under this endorsement will not exceed the prorated premium charged by Allstate for the applicable vehicle for the policy period, nor will it exceed the total premium you actually paid for the policy period for all vehicles on the policy.

Our concurrence with any reasons you state for your dissatisfaction is not a condition of the Claim Satisfaction Guarantee Premium Credit Eligibility Requirements, and our provision of a premium credit under this endorsement does not mean that we agree with any reasons you stated for your dissatisfaction.

This endorsement will not apply to your policy for any policy periods effective June 1, 2015 or after.

All other policy terms and conditions apply.

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Allstate Insurance Company, Allstate Property and Casualty, Northbrook, IL.

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