What to Expect from Allstate Claims

If you're filing a homeowners claim, you might already be facing difficulties. Our job is to make it easier for you to get back to your life. Below is an example of a typical claim process. The steps your claim representative takes in handling your claim will vary depending on the type of loss.

1. Establish what happened.

• Gather the facts from everyone involved
• Determine if coverage applies and the corresponding limits
• Decide who is liable
• Investigate and resolve any discrepancies

2. Inspect and estimate damages.

• Inspect the home and identify related injuries, if applicable
• Prepare an estimate and determine if the home will be
  repaired or replaced
• Discuss repair options if the home is repairable
• Determine value if the home is a total loss

3. Complete the claim process.

• Pay for home repair, or pay for reimbursement of the home, subject to your policy limits
• Finalize all necessary paperwork

If you have any questions about the process, you should contact your
Allstate Agent or an Allstate claim representative.