What to Expect from Allstate Claims

If you get into an accident, you'll be in Good Hands® with Allstate. Our claim representatives will listen to you and your situation before determining next steps. Below is an example of a typical claim process. The steps in handling your claim will vary depending on the type of loss.

1. Establish what happened.

• Gather the facts from everyone involved
• Determine if coverage applies and the corresponding limits
• Decide who is liable
• Investigate and resolve any discrepancies

2. Inspect and estimate damages.

• Inspect the vehicle and identify related injuries, if applicable
• Prepare an estimate and determine if the vehicle will be repaired or replaced
• Discuss repair options if the vehicle is repairable
• Determine value if the vehicle is a total loss

3. Complete the claim process.

• Pay for vehicle repair, or pay for reimbursement of the vehicle, subject to your policy limits
• Finalize all necessary paperwork

If you have any questions about the process, you should contact your Allstate Agent or an Allstate claim representative.