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Frequently Asked Questions
Billing
General Billing Questions
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Paying Your Bill Online
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What Are My Payment Methods?
For most policy types, you can make a payment on your policy:

Online. You can pay your bill online through our Customer Care Center using:

  • The Allstate Easy Pay Plan: convenient, automatic deductions from your checking or savings account.
  • An online check.
  • Credit card or debit card (with a Visa®, MasterCard®, Discover® and American Express®).

Phone. You can call 1-800-ALLSTATE® (1-800-255-7828). You can pay your bill over the phone using:

  • A check.
  • Your credit card or debit card (with a Visa®, MasterCard®, Discover® and American Express® ).

Mail. You can use a check or money order.

You can make a payment for your life policy:

  • The Pre-Authorized Method: convenient, automatic deductions from your checking account. Find out more information through our Customer Care Center.
  • Through the mail using a check.
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Which Credit Cards Do You Accept?
We accept Visa®, MasterCard®, Discover® and American Express®.
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Do You Accept Debit Cards?
Yes, we accept debit cards branded by Visa® or MasterCard®, or debit cards that are part of the STAR®, PULSE®, or NYCE® debit networks.
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Can I Bring My Payment Directly to My Agent or Personal Financial Representative?
Yes, you can drop it by an Allstate agent or Personal Financial Representative's office or you can always mail it in.
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Can I Make One Payment for Multiple Policies?
Unfortunately, no. Policies are billed and need to be paid separately. When you pay your bill online or over the phone you receive a distinct reference number for your records. If you have a question about your payment, you may need this number.
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How Much Should I Pay?
For most policy types, you can pay any amount between the "Minimum Amount Due" and the "Pay In Full" amount due on your policy, as indicated on your bill. For life policies, you should pay the full amount due on your policy as indicated on your bill.
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How Do You Determine the Minimum Amount Due?
For most policy types, the "Minimum Amount Due" is determined by dividing your payments over the policy period and adding an installment fee to these payments. For life policies, you should pay the full amount due on your policy as indicated on your bill.
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Is There an Additional Charge to Pay With the Allstate Easy Pay Plan, Check by Phone, Credit Card or Mailed Check?
There is no additional charge to pay by any of these methods. However, the regular monthly installment fee applies.
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What Should I Do With the Reference Number I Receive When I Pay My Bill Online or Over the Phone?
Reference numbers are provided to you as a confirmation that your payment was submitted. If you have a question about your payment, a Customer Insurance Professional or your Allstate agent may ask for this number.
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How Can I Find Out When Allstate Applied My Payment to My Policy?
If you’re registered with the Customer Care Center, for most policy types you can check under your online account status to find out when your last payment was applied. Or, you can also contact your Allstate agent or the Customer Information Center at 1-800-ALLSTATE® (1-800-255-7828).
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How Do I Pay My Bill Using Check by Phone?
For most policy types, you can call 1-800-ALLSTATE® (1-800-255-7828) to make a payment with Check by Phone, 24 hours a day, 7 days a week. Have your check handy when you call.
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What Happens if I’m Late With a Payment or Miss a Payment?
By missing a payment or sending your payment late, you risk a lapse in coverage, cancellation or termination of your policy.
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What's the Allstate Easy Pay Plan?
The Allstate Easy Pay Plan offers a convenient way to have your insurance payment automatically withdrawn from your checking or savings account. You can select your withdrawal date between the 1st and 28th of the month, and the rest is automatic. This payment method could save you time that you would normally spend writing and mailing checks. There are no additional fees for this payment method and your installment fees may even be reduced.
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How Can I Apply for the Allstate Easy Pay Plan?
The Application and Authorization Form is available online if you are registered in the Customer Care Center. You can also contact your Allstate agent or call 1-800-ALLSTATE® (1-800-255-7828) to receive a form. Complete and mail the form and a voided/canceled check or a savings deposit slip with your next insurance payment, or bring them to your Allstate agent.
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How Do I Make Changes to My Allstate Easy Pay Plan information
If you're enrolled in the Allstate Easy Pay Plan and need to change your withdrawal information or cancel your enrollment, please call us at 1-800-ALLSTATE® (1-800-255-7828), or contact your Allstate agent.
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What if I Also Make a Payment by Check While on the Allstate Easy Pay Plan, Will it Adjust the Current and Future Withdrawals?
No. A withdrawal will still be taken for the amount on your schedule for the current month.
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What is the Pre-Authorized Method Payment?
The Pre-Authorized Method Payment is a payment method for life policies only. With this plan, your payment will be automatically deducted from your bank account. You won't have to write any more checks or pay for postage.
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How Can I Enroll in the Pre-Authorized Method Payment?
For Allstate Life policies, enroll by calling 1-800-366-1411 (in New York call 1-800-347-5433). Also, the application form is available online if you are registered in the Customer Care Center. For Lincoln Benefit Life policies, enroll by calling 1-800-525-9287 (Fixed Life) or 1-800-865-5237 (Variable Life). You can also contact your Allstate agent or Personal Financial Representative.
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What is an Installment Fee (or Policy Fee for a Life Policy)?
This is a fee that is charged if you make payments in installments on your policy rather than paying it in full.
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Who Can I Contact With Additional Questions About Billing or Payment Options?
For most policy types, please contact your Allstate agent or the Customer Information Center at 1-800-ALLSTATE® (1-800-255-7828) (in New Jersey call 1-800-729-0098) anytime, day or night, seven days a week. For information regarding your life policy contact your Allstate agent or Personal Financial Representative. Or for Allstate Life policies call 1-800-366-1411 (in New York call 1-800-347-5433). For Lincoln Benefit Life policies, call 1-800-525-9287 (Fixed Life) or 1-800-865-5237 (Variable Life).
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Can I Pay My Bill Online Through My Bank or Online Service Provider?
Yes. Please make sure to provide your bank and online service provider your 13-digit account number (9-digit policy number and 4-digit effective date, without slashes, dashes or spaces). You’ll also need the following address:

For Allstate Life Policies:
Allstate
P.O. Box 3579
Akron, OH 44309-3579

For Lincoln Benefit Life Policies:
Allstate
P.O. Box 83710
Lincoln, NE 68501-3710

For All Other Policy Types:
Allstate
P.O. Box 3575
Akron, OH 44309-3575
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Can I Pay my Bill with an Online Check?
For most policy types, you can pay with an online check through our Customer Care Center. Look for instructions in the Make a Payment section.
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Can I be Sent an Online Payment Receipt?
After making a payment request online, you will see a confirmation screen and a reference number. If requested, you will also be sent a Receipt of Payment Request email at the time your payment is applied to your account, generally within 24-48 hours.
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Can I Make Multiple Online Payments for One Policy During a Single Billing Period?
Yes. To avoid late payments or lapses in coverage, just make sure that the Minimum Amount Due has been paid by the Due Date on your bill.
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What Should I Do if I’m Having Trouble Paying Online and Payment Is Due?
Please call 1-800-ALLSTATE® (1-800-255-7828) or contact your Allstate agent to make a payment. Note: At this time, you cannot pay your life premium online.
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When Is Billing Information Updated Online?
New billing information will be available online, in the Customer Care Center, once your new bill is generated, so you can typically view your billing information online before you receive your bill through the mail.
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When will the Payment I Made Online or by Telephone be Applied to My Insurance Policy?
It generally takes 24 to 48 hours for a payment to be reflected on your policy. For debit and ATM transactions, the payment amount will be immediately deducted from your account.
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Why Do I Need to Enter my Check or Credit Card Information with Each Online Payment?
To ensure that we always have the correct and most up-to-date information, we ask you to enter your check or credit card information with each online payment.
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If I Pay Online, Will My Bills Still be Sent in the Mail?
Yes. As long as your policy has not been paid in full, you will continue to be sent a bill.
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